Crisp Communications

Achieve the results you want

Engage, consult, inform, involve. We help you to connect and build positive, long lasting relationships with people.

Reap the benefit of experience

A proven and extensive background working across a broad spectrum of industry sectors for private companies, and local and central government.

Our clients appreciate the team’s multi-disciplinary range of skills that span the key areas of communication (including digital communications), consultation, engagement and facilitation and external affairs.

Our work. Our projects.
Our experience.

Community Consultation

Our team has led consultation on transformational projects such as Te Hā Noa / Victoria Street Linear Park, Parnell Parking Improvements, Auckland’s Climate Plan, and major cycleway initiatives. With experience across Auckland Transport, Council, and NZTA projects, we’ve engaged communities, stakeholders, iwi, and landowners to ensure meaningful input informs design and delivery.

Stakeholder Engagement

Our team has led stakeholder engagement across major projects including the Supporting Growth Alliance, Eastern Busway, Auckland Metro Programme, and industry initiatives like BARNZ. We’ve managed community events, landowner engagement, business outreach, and government relations—often in complex, high-pressure environments. With expertise spanning transport, infrastructure, and organisational change, we ensure stakeholders are informed, involved, and supportive throughout every stage of a project.

Communications

From Auckland’s Downtown Infrastructure Programme to the ProgressAKL platform and Onewa Road T3 Consultation, we’ve shaped communications that make complex information clear and accessible. Experience spans strategy, public engagement collateral, media releases, and technical manuals for organisations including Auckland Council, Auckland Transport, and Kāinga Ora.

Digital Communications

Digital is central to our communication and engagement work, from managing online meetings and webinars to running multi-channel social media campaigns. Experience includes public safety and brand awareness programmes for Top Energy, integrating web, video, print, radio, and social platforms to inform, engage, and build community connection.

External Affairs

Experience includes external communications for Vector and Top Energy, crisis support for District Health Boards during COVID-19, and ongoing corporate reporting and outage communications. Work spans spokesperson roles, media and political briefings, community updates, and production of annual reports—delivering clear, timely, and trusted information in high-profile and high-pressure environments.

Facilitation

Facilitation experience includes coordinating national road safety partner meetings for LTSA/LTNZ, training Police Education Officers for D.A.R.E Foundation programmes, and seven years of classroom teaching. Skilled at guiding workshops and managing sensitive conversations between stakeholders, boards, and communities.

Qualitative Research

Experience includes community consultation reports for Auckland Council, Waka Kotahi, and the Supporting Growth Alliance, along with customer insight projects for Datacom and Airdocs. Work spans survey design, data collection, analysis, and engagement summaries—turning stakeholder feedback into actionable strategies, refreshed messaging, and evidence for public hearings.

Human Centred Design

While not urban designers, our team has supported projects with strong human-centred and placemaking principles across Tāmaki Makaurau and nationally. Experience includes transport and urban projects such as Hobsonville Peninsula, Wynyard Quarter, Cornwall Park, North Shore Hospital, and the University of Auckland—helping embed people-focused design into planning and communications.

Placemaking

Strategic input includes advising on active transport and urban development projects at Waitākere City Council, contributing to plans for the NorthWest Shopping Centre, New Lynn TOD, and Henderson upgrade. More recently, work on the Emily Place upgrade has focused on communicating people-centred design and cultural heritage as part of Auckland Council’s ‘Access for Everyone’ plan.

Trusted by

Our team

Our team has over 60 years collective experience in communications management working for some of New Zealand’s largest utility infrastructure companies in gas, electricity and fibre, and for government agencies within the transport, roading, sciences and education sectors.

Philippa White

Philippa is an experienced PR and communications professional, skilled in managing high-profile issues, stakeholder expectations, and strategies across corporate and major infrastructure projects.

Sandy Mills

Sandy is a skilled communicator with public sector experience, creating quality materials and engaging diverse stakeholders. Based in Tāmaki Makaurau, she’s a passionate advocate for improving the city and its transport network.

Libby May

Libby is a marketing and communications expert with 20+ years’ experience in strategy, digital campaigns, events, and team leadership. She’s a versatile writer and creative thinker who engages audiences across media.

Rochelle Gill

Rochelle has 15 years’ experience in stakeholder engagement and event management, delivering high-profile projects with complex impacts. Skilled in strategic communications and relationship management, she excels at listening, problem-solving, and achieving positive outcomes.

Chris Morris

Chris is a PMP-certified project manager with 25+ years’ experience across insurance, government, and telecommunications. At Crisp, he brings big-project rigour to communications plans and supports delivery, while also available as an independent project manager.

"Right from the outset, Philippa integrated herself with the NAAN project in Auckland and became a valued member of the senior management team running that project. This involved planning, organising and delivering the communications, as well as assisting with issues management and being the eyes and ears for Transpower’s reputation during construction."

Patrick Strange

Chief Executive, Transpower

Talk to us

Reach out today to explore how we can elevate your communication strategies and achieve your goals.

Philippa White: philippa.white@crisp.net.nz

Chris Morris: chris.morris@crisp.net.nz